Delivery Policy

Deliveries

Free Delivery of furniture beds and carpets over a wide local area

Post codes all NR postcodes and IP 18 19 20

Failed Deliveries of Larger items & FurniturePlease check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, appliances or other large goods to ensure successful delivery. Please discuss any access issues with us; any undisclosed access problems may result in goods being returned to our warehouse if they cannot be installed into your home within the allocated time slot.

Please ensure that you are available to take delivery on the arranged day. If you miss your allocated delivery slot goods will be returned to our warehouse and a redelivery will need to be arranged.

Please give at least 48 hours’ notice if you wish to cancel or rearrange your delivery.

You will be liable for any associated costs that we incur for the failed delivery. Depending on your location and the size of the order, this could be considerably more than the initial standard delivery charge that you may have paid (minimum £50, increasing with location and size of order). This must be paid before redelivery will be made or, for cancelled orders, will be deducted from any refund due.

Availability For items in stock our standard delivery is 2-7working days. For other items please refer to the individual availability message on the individual products. All dates are approximate.

Missing, incomplete or damaged orders If you've more than one item on your order products may be sent out separately and could arrive at different times.

If your order hasn't arrived, or arrives incomplete, or the goods are damaged, please contact the store.

Returns Refund Policy

In the of any problem with the furniture contact the store by phone or e mail

Refunds Can only be made to the original card used for purchase. Refunds to a card other than the original can only be processed if the original account no longer exists or the account details have expired.

Exclusions
Unless they're faulty, we're unable to offer a refund or exchange on:

  • Goods ordered to your specification, and/or made to meet your needs

None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our terms and conditions

How to change or cancel an order

If you wish to change or cancel an order please contact the stire. Please have the order number and date the order was placed to hand. If your products have already been delivered, then you will need to follow our Returns Procedure above.