Futters first for customer service
Our team prides itself in offering the best service to all our customers old and new, with Futters it’s the customer 1st and the sale 2nd.
We do not sell on the internet, our aim is to serve customers in our store to make the buying experience as pleasurable as possible. We believe, if you can’t see it, touch it, sit or lay on it, you may rue your choice.
We pride ourselves on giving excellent customer satisfaction.
In the unlikely event of a complaint, please see our policy below (a full copy of our complaints procedure is available upon request).
Resolving Complaints Wherever possible, a complaint is best resolved by the person responsible for the issue of the complaint. All complaints will be acknowledged by the person handling the complaint, and the complainant will be kept informed as to the status of their complaint and when they can expect to receive a reply. On receipt of a complaint, a full record will be kept of any telephone conversations or written communications. Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we, Futters, are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman. This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice and they can be contacted via:
ODR (online dispute resolution) Platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
What's NEW see -
Stuart McGee the Manager recently retired Director from Palmers Department store with over 45 years of department store and furnishing retail experience
Chris Algar our Carpet expert with over 30 years’ experience in carpets and furniture
Rick Sturrock our employed carpet fitter with10 years of quality carpet fitting
History:- In 2011 Mr Geoffrey Futter retired from the Family owned furnishing business that has been on the Conge for over 6 decades. Futters has the enviable reputation for quality, great customer service and that all important factor ‘Customer loyalty’
In July 2011 the reins of the long established Futters Furniture beds and carpet store was transferred to Richard Sturrock. This level of service has been continued by Richard and his team, as he can claim a family history of almost 180 years in retailing and great customer service as a member of the family that owns Palmers Department store in Great Yarmouth.
Famous names you know from people you can trust
Futters furniture beds and carpets majors in the well known furnishing brands on the High Street including the biggest selection of G plan & Parker Knoll 3 piece suites in the area along with a selection of suites from Wade, Vale, and Sherborne . Plus a selection of Lift and Rise recliner chairs from Sherborne, Celebrity, Vale & G Plan, complimented by traditional dining furniture, from Nathan, Old Charm & Sutcliffe and more contemporary dining furniture from Corndel & Skovby.Beds from the high streets leading suppliers including Tempur, Adjustables, Myers, Old English DreamWorks Plus a selection of bedroom furniture from Nolte, Corndel & Family collection
Carpets - Axminster, Cormar, Ulster, Hugh Mackay are just a few of the large selection of carpets available to order, this along with and expert measuring and fitting service will make your selection of carpets a breeze.